If you've bought something you don't like, we can exchange unopened packets in saleable condition for different flavours in the same price category or that you could have selected as part of a bundle you've bought. This is offered as a courtesy - if you're not sure if you'll like a product, we offer a range of samples in the 'Trial Packs' category.
PLEASE NOTE WE CANNOT EXCHANGE BREAKFASTS, SOUPS, SHAKES OR MEALS FOR PROTEIN BARS. WE CAN EXCHANGE ONE FLAVOUR OF PROTEIN BAR FOR ANOTHER FLAVOUR OF PROTEIN BAR.
ANY GOODS RETURNED MUST BE IN SALEABLE CONDITION WHEN WE RECEIVE THEM.
Returns are made at the customer's expense with replacements being sent out at our expense. We offer this service as we want our customers to be able to follow the diet and not be stuck with products they don't like, which could lead to sneaky snacking!
We can only offer one exchange like this per order - if you're returning items again (after already having returned something) we must insist that the customer in this situation covers postage both ways. Again, if you're not sure you'll like something, we strongly recommend you just order enough to try from the 'Trial Packs' category. Or at the very least have tried all products within your order before starting the exchange process.
PLEASE PROVIDE AN ORIGINATING ORDER NUMBER IN ORDER FOR US TO EFFICIENTLY PROCESS YOUR RETURN.
The order number not only tells us what stock is involved, but also who you are! When returning goods, please identify your order number (it is on the invoice included with your order). This allows us to quickly process returned stock and cuts the time it takes to complete any exchange. If you have registered on this site, you can find your order history in the 'my account' section in the top bar of all pages on this site.
PLEASE IDENTIFY YOURSELF CLEARLY WITH THE PACKAGE WHEN RETURNING PRODUCTS.
In the absence of an order number, your name and postcode should be sufficient to identify you, but this takes longer in processing any return. Just sending the products back with no accompanying note can make it difficult if not impossible to associate the returned stock with you!
PLEASE ALLOW US TIME TO PROCESS YOUR RETURN.
Finally, it can take up to a week from us receiving the retuned goods to process a return, especially in busy times. It is easier for us to process returns when the package returned is clearly marked as coming from a particular customer, and when we have advance notice of it coming - please include a note identifying yourself with your return!