About us

Receiving your order

Order in the next 20 hours, 55 minutes and 49 seconds (before noon tomorrow) for dispatch on Friday 20th April. See our Shipping Information for details.

Terms and Conditions

By purchasing either from this site or our eBay store you are agreeing to our basic terms and conditions.

Several of the products we stock can help weight loss as part of a calorie controlled diet. Best results are achieved with moderate exercise.
Some products are tailored for very low calorie and low carbohydrate programmes;
You should speak to your doctor before undertaking any very low calorie or low carbohydrate diet. 
The diet programmes sold here should not be used for a prolonged length of time. In particular 'extreme' ketosis plans can be very taxing, especially for those used to a high calorie intake.  The "extreme" plan does not generally include Meal Replacement Products (MRP).   For a balanced daily food intake you should add a low carb meal to ensure a balanced nutritional diet. 
All products sold on this site are to be used at your own risk and following the correct professional advice where required. We accept no responsibility for your health.
These plans can be difficult to follow for some people and can therefore require some willpower and determination, especially on a low carb plan as the first 3-5 days can have side effects including headaches and hunger while your body adjusts.  These side effects reduce over time.  Please consider what you are buying; we offer a range of trial packs so you can try before you commit to a greater investment of time and money.
Please ensure you have read all the information pages so you are aware of what you are buying. Some products contain active ingredients that may cause complications with existing conditions or ongoing medication. 
We have added a Total Food Replacement (TFR) plan.  Please read all relevant information about this plan being buying.  Not following the rules/infiormation can lead to health/medical issues.  By agreeing to the terms & conditions you are confirming you have read and understood this information.  We are not responsible if you do not follow the guidelines.
IMPORTANT: Please check that your address and contact details are correct! If we have a query about your order, we will attempt to telephone in order to get your products sent out as soon as we can. Getting in touch by email can delay things. Couriers used for delivery may also need a telephone number. We do retain your contact details and may at our discretion use your email address to get in touch. You may opt out of further non-automated (offers etc) mass emails. Automated (order placed, order confirmation) emails cannot be opted out of.
Returns Policy: In short, goods returned must be receivedback in saleable condition before replacements will be sent out. If not in saleable condition, the returned goods will be sent back to you.  Please email for more information.

Information as given is accurate as far as we know. Omissions and errors in information provided may occur. If we find incorrect information in any of our descriptions, we will rectify it as soon as possible. Our selection of products may change on rare occasions, and we reserve the right to do so without notice. This can include changing recipes which may result in changes of suitability for various dietary requirements including vegetarians. We endeavour to keep our website pricing cheaper than eBay, but again reserve the right to run offers and promotions on eBay which may affect this.
Any advice given is done so from our personal experience and information obatined on the internet and from existing customers.  We are not dietitians nor nutritionalists.  Only our TFR plan has been approved by our dietitian. 
Privacy Policy: We maintain an order history for all registered customers, together with basic shipping/billing and email addresses for each order placed. This information can be accessed and addresses held changed via your customer profile. All information is held in accordance with the Data Protection Act 1998. We do not pass any of this information on to any third party. We do not store any financial information at all for customers (credit/debit card numbers, paypal ID etc). All payment is handled via the SagePay secured (SSL) gateway. On your return to this site from the payment gateway, you should see a 'Your order has been placed' message. If you do not, please contact us at enquiries@billysdiet.co.uk.
We do not store credit card details nor do we share customer details with any 3rd parties.
Delivery to Remote Postcode Policy: If you do not live in England or Wales your parcel will probably be sent via RM rather than courier. RM is not a tracked service but does have a delivery confirmation via the barcode.  If your parcel weight is over 2kg you may be asked to pay an additional fee toward shipping.  This could happen on large or orders as it will need to be sent via DPD.  Please email for a delivery cost estimate and clarification of how your package will be sent if required, if you do not email your order may be delay