More Help / Frequently Asked Questions
This page should help answer some very common questions.
So, on to the questions:
Q: I don't understand how or when my order will arrive? Can I expect a delivery on Saturday?
A: Our standard delivery method for the majority of the mainland UK is Royal Mail 24 (1st class) for parcels under 1kg, with everything above that going by courier (Interlink). Deliveries to remote addresses may be sent via a signed for Royal Mail service rather than courier.
Royal Mail may deliver on Saturday, Interlink do not.
We dispatch the same working day for orders placed before 12noon, meaning that for most UK addresses you should receive your purchase the very next day. Order placed after 12 are normally dispatched the next working day.
Q: What is Ketosis? How can I tell if I'm in Ketosis?
A: These questions are answered in our "What is Ketosis" guide, which is a great place to look if your question is in any way related to ketosis.
Further information on some of our products can be found in the documents below: