About us

Receiving your order

Order in the next 18 hours, 52 minutes and 33 seconds (before noon tomorrow) for dispatch on Friday 21st September. See our Shipping Information for details.


Shipping Information

Standard shipping is for mainland England, Wales and lower Scotland postcodes only. 

Your parcel will automatically be added to the standard shipping depending on your basket weight and you can change this by clicking on the green "change delivery method" button on the shipping page while placing your order.

If your basket total is over £100 you will automatically get free postage if you live in mainland England, Wales and lower Scotland postcodes only.

If you have a remote postcode you will need to pay a different shipping fee and do not qualify for free postage over £100.  Please see below for more info on this.

Upgrading to DPD will not mean the parcel is dispatched from us any quicker but does have a 99% next working day delivery, monday to friday only, not weekends.

We try to do shipping a little differently at Billy's Diet.  We charge for your basket weight which means that you only pay for the postage you need!

We think this is fairer than offering free postage for small orders, as we would need to put all our prices up to cover the postage costs.  That way if you bought several things you would be overpaying for postage and we don't think that would be right!

Shipping costs are expensive because the products are heavy or bulky.  We are making a loss on some on the Royal Mail prices as we want to offer you a reliable tracked service but think charging a lot more is unfair.

UK Standard Shipping:

We are now offering Royal Mail tracked 24 (T24) on all parcels up to 3kg in weight.  Usually it is delivered next working day but can take up to 3 working days.

This service is excellent and has lots of benefits including free text or email on the day of delivery, free redeliveries if you are not home, the abiltiy to nominate a safe place to leave your parcel if you are not home.

As well as complete tracking 5 times from us to you!

Large letter parcels up to 300g will not be sent T24 but on the standard RM24 service and will have a delivery confirmation only.

Standard Postage costs (RM T24 for basket weights under 3kg. DPD above 3kg):

  • Up to 300g £2.99 Royal Mail
  • 300g-1kg £4.49 Royal Mail
  • 1kg-2kg £5.49 Royal Mail
  • 2kg-3kg £5.99 Royal Mail
  • 3kg-4kg £6.50 DPD
  • 4kg+ £8 DPD

DPD upgrade cost for parcels under 3kg (remote postcodes & Northern Ireland may be sent Royal Mail instead).

  • Up to 300g £6.00 DPD
  • 300g - 1kg £6.00 DPD
  • 1kg - 2kg £6.50 DPD

Next day courier via DPD is a fully tracked service, normally delivered the next working day between 8am and 6pm.

Occasionally we may send a parcel via DPD even if it is under 3KG.  Please see your dispatch email for confirmation of shipping used.

Customer Collection:

Customers from the UK can also select to Collect in Person. This is BY APPOINTMENT ONLY - you will need to email us or phone to arrange a time you can come to collect.  Our office is in Carlton. Nottingham and this is the only place you can collection from.

Dispatching:

We dispatch orders Mon-Fri from 12:00 (noon), excluding bank holidays. Orders placed before noon are normally dispatched the same day.

Holidays and extremely busy periods may impact this. If you absolutely require a set delivery date, please do email us and we will try to accomodate you. We cannot however guarantee a set time of day for delivery.

Remote Postcodes:

Parcels up to 3kg will be sent via Royal Mail T24 for hte price of our standard shipping but over 3kg will have a different price and do not qualify for free postage.

Postcodes effected, but not exclusively are: AB30-32, AB33-38, AB41-43, AB44-45, AB51-56, AB63, DD8-10, FK8 3, FK17-21, IV1-36, IV40-56, KA27-28, PA20-78, PH10-26, PH30-50, D15 2, TR21-25, KW1-17, All HS Postcodes, All ZE Postcodes, All JE Postcodes, All GY Postcodes, All IoM Postcodes, All PO30 Postcodes.

If you are in any of these postcodes and your basket weight is over 3kg please choose the Remote Postcode option.  If you do not pay the extra fee your order will be delayed while we arrange payment.

All items we offer for sale on this site have an associated shipping weight - this is not necessarily the actual weight of the item, but takes into account bulk as well.