Shipping & Dispatch

We’re pleased to offer our customers free delivery across the UK on all orders placed online, with the option to upgrade to a faster delivery if required.

Orders placed before 12pm Monday – Friday will usually be sent same day. 

Our standard delivery is via Royal Mail, which aims to be delivered within 2 working days of despatch but can take up to 5 working days.

You can chose to upgrade your delivery to Royal Mail Tracked 24 (T24) or DHL (next working day delivery) for an extra fee.

Royal Mail Tracked 24 takes 1-3 working days to arrive, not including the weekends.

DHL arrives next working day in 99% of deliveries.

Currently there is no international shipping on this website.

UK Shipping:

We use Royal Mail on all parcels shipped via Billy’s Diet.  Usually it is delivered within 2 working days but can take up to 5 working days.  Depending on weight and size of the parcel it may be upgraded to T24 or DHL delivery.

Customers looking to receive their orders sooner have the option to upgrade their order using one of the services below:

  • Royal Mail Tracked 24 hour upgrade cost for parcels is £4.99
    Royal Mail T24 is a 1-3 working day delivery and is a fully tracked service, normally delivered the next working day between 8am and 6pm.
  • DHL upgrade cost for parcels is £7.50
    Next day courier via DHL is a fully tracked service, normally delivered the next working day between 8am and 6pm.

Please see your dispatch email for confirmation of shipping used. 

*DHL Parcels UK have taken over UK Mail so you may see references to both companies

Customer Collection:

Customers from the UK can also select to Collect in Person. This is BY APPOINTMENT ONLY – you will need to email us or phone to arrange a time you can come to collect.  Our office is in Carlton. Nottingham and this is the only place you can collection from.

Dispatching:

We dispatch orders Mon-Fri from 12:00 (noon), excluding bank holidays. Orders placed before noon are normally dispatched the same day.

Holidays and extremely busy periods may impact this. If you absolutely require a set delivery date, please do email us and we will try to accommodate you. We cannot however guarantee a set time of day for delivery.

Remote Postcodes:

Postcodes effected, but not exclusively are: AB30-32, AB33-38, AB41-43, AB44-45, AB51-56, AB63, DD8-10, FK8 3, FK17-21, IV1-36, IV40-56, KA27-28, PA20-78, PH10-26, PH30-50, D15 2, TR21-25, KW1-17, All HS Postcodes, All ZE Postcodes, All JE Postcodes, All GY Postcodes, All IoM Postcodes, All PO30 Postcodes.

If you are in any of these postcodes and your basket weight is over 3kg please contact us before placing your order.

All items we offer for sale on this site have an associated shipping weight – this is not necessarily the actual weight of the item, but takes into account bulk as well.